Accountable Programme Manager
Deadline to apply: 12pm, 13 December
We will be holding a webinar to present more details about our organisation and this role at 18:00 on 2 December. There will be an opportunity to ask questions. You can register here. If you are unable to join us, we will post a link to a recording of the webinar on this job description webpage after it has been completed.
About The Social Change Agency
The Social Change Agency comprises a team that are experts in creating social impact using social innovation, peer networks, community organising, collaboration and systemic and organisational change approaches. We provide strategic consulting, communications expertise, training and programme design to create social impact. We combine tried and tested approaches with cutting edge tools and perspectives that often result in original programmes and services that break through long standing challenges. What do we do best? Creating bespoke, blended solutions so the organisations we work with can change the world.
Our exciting range of clients include Youth Futures Foundation, Climate-KIC, Guy’s and St Thomas Charity, the Greater London Authority (GLA), King’s College London and the Lloyds Bank Foundation among many others. In addition to our client work, we train the next generation of movement and network builders – our training and events attract some of the brightest and best social changemakers.
We incubate, build and support social movements like the Young Trustees Movement, Parents for the Future, and much of the mutual aid movement in the UK. We have brought innovative products to market, such as The Movement Building Canvas, Lost Voices and Accountable.
We are proud of our culture. Underpinned by our values of wholeheartedness, co-creation, collaboration and pioneering we believe relationships are the glue that holds us all together. It helps us create the most innovative work with our clients and gets us through the most difficult times together – we know that transformational social change is generational work and we must look after ourselves and each other for the long haul. We understand that working makes up a significant part of our lives and we want to make sure that our time spent working is productive, enriching, and joyful.
You’ll be joining a close-knit team – supported and developed to be the best you can be. We believe that every member of our team brings a unique perspective from their experiences and abilities and encourages everyone to be a curious soul about how we can improve everything we do, from how we interact as a team to how we deliver for our clients and communities.
We’re a certified as a BCorp business, Disability Confident Employer, and an accredited Living Wage Employer. In addition we were listed as one of the top social enterprises in the UK in the SE100.
In 2020 we set up a sister Community Interest Company called the Social Change Nest (SCN), which aims to remove the structural barriers for social movements and networks for change, providing a way for agile, strategic and effective money management for them, which also supports powerful institutions to become more responsive and accountable to wider society and more aligned with the long-term public interest.
Accountable is a fiscal hosting and grant management service currently supporting 320 community groups across the UK and abroad. We are pioneering fiscal hosting in the UK through a digital platform called Open Collective, and have since expanded the service offline to distribute grants to groups that otherwise would not have had access to the opportunity.
We work with all types of social movements and community groups, from climate to housing, wellbeing and animal rights. Read more about this here.
We have gone through a very exciting and accelerated pace of growth over the last two years and are evaluating what the long term strategy is which you will be a vital part of contributing to and overseeing as we move into the next stage of maturity.
You will be able to balance community needs with business sense and be able to keep the big picture in mind when developing and managing the programme. You will be keen to make an impact in a small team and be hungry for new ways of working to increase our impact. You should be curious and willing to support when new challenges arise, exploring all options and working with the team to provide the best solutions going forward.
You should be confident in working with partners from a range of backgrounds, including mid to senior leadership of foundations, local authorities, global movements and grassroots activists.
You will be someone who thrives in the messy, passionate, and interconnected world that is social change and a growing business. We are looking for someone who is comfortable taking initiative in their own work and who will really help shape the Accountable programme. This role will require liaising with the entire The Social Change Nest team, so you also need to be a team player and excellent communicator.
This job is an eclectic mix of responsibilities that would interest anyone interested and/or skilled in the following areas: digital and social innovation, human-centred design, civil society and social movements, building and leading agile teams, philanthropy, alternative decision making.
The role will be managed by the Director of Operations who you will be working closely with on strategy development and high-level implementation. You will manage the Partnership Manager (manages the relationships with private fiscally hosted groups, institutional partnerships, and grant management), Programme Assistant (provides all onboarding and administrative assistance to the programme), and potentially more as the service grows. As a small but growing organisation, you will gain exposure on all levels of the programme with lots of opportunities for growth. We believe that our people are our biggest asset and lean into their strengths and potential to fuel expanding our impact.
- 2-3 years experience managing project lifecycles, from inception to delivery, reporting on progress and managing risks and issues
- Using agile methods to manage the development and delivery of programmes
- Experience of managing and developing teams and utilising the strengths of your teams to optimise the impact of those programmes
- Excellent prioritisation skill, particularly being able to work in a fast-paced environment with many high priority tasks
- Experience working with grant management: either on the receiving or giving end of philanthropy
- Very comfortable with technology and digital systems
- An understanding or experience of community organising, movement building or working in activist circles
- An understanding or experience of innovation and building and implementing technology solutions
- Fundraising experience is useful but not required
Job duties and responsibilities
Programme strategy, delivery, and improvement – 60%
- Working closely with Directors and CEO to ensure strategic alignment and growth of the SCN. To think about long-term strategy and sustainability of Accountable and to propose new services and products as we grow.
- Ensure smooth implementation and execution of all Accountable programmes (private fiscal hosting, digital fiscal hosting and grant management) by working with the team to ensure delivery against agreed objectives, outcomes, budgets and timelines.
- To contribute towards the development of user guidance materials, regularly reviewing user feedback and the user journey to help maintain high levels of user engagement. Thinking about how to engage new groups of users who might need different levels of support not currently offered.
- To oversee the programme’s evaluation work, ensuring data collection and analysis are embedded into all the relevant steps. To support impact assessments and report writing for funders/clients, ensuring they are delivered in a timely manner and to high standards. To monitor programme data and results and produce monthly internal reports to ensure strategy and goals are being met.
Team management and line management – 20%
To manage the Accountable team and to line manage two (potentially more) staff, overseeing their duties and responsibilities and mentoring their development in the roles and the organisation.
Communications and marketing – 10%
To work with colleagues in the Communications team to help plan communications campaigns that support Accountable’s strategy. To act as the spokesperson for Accountable where needed.
Financial and operational support – 5%
Managing Accountable’s budget and planning resources with the Director. Supporting Director with grant applications and fundraising. Provide data and information to the Finance Team and help them solve queries when needed.
Internal Business Practices – 5%
Support with internal activities that contribute to The Social Change Agency’s overall mission and strategy and identify and make recommendations to improve office work processes as applicable. Participate and contribute in organisational wide strategy sessions, team meetings, and check-ins.
Terms and benefits
Terms: The role will be full time (37.5 hours/week) permanent contract – we will consider well structured job share applications. As we often work with volunteers, occasional evening and weekend work will be required and compensated through time off in lieu. Occasional but limited UK or European travel might be required as we emerge from lockdown (by arrangement).
We are open to exploring flexible working arrangements and supporting you to meet commitments you may have.
Salary: £37,000 p/a
Location: You must be based inside the UK. We have an office in Kings Cross, London which you are welcome to work from whenever you like, but if you are based out of London you will be home based. We hold quarterly all staff strategy meetings and annual away days which you will be required to attend in person.
Language skills & visa status: Candidates must be fluent in English. You must have the right to work in the UK independently, as we unfortunately are unable to provide visa sponsorship.
Holiday: 22 days plus bank holidays. We close the office in the days between Christmas and New Years – this time is paid for all staff and is in addition to your annual leave entitlement.
Employer pension contribution: We offer a 3% employer pension contribution, that you will auto enrol for after 3 months of employment with us.
Additional Paid Time Off: We offer 2 days paid voluntary time off, encouraging all staff to serve as trustees or any equivalent voluntary positions to contribute to their communities.
Health Assured Service: The health and wellbeing of our staff is very important to us. We offer all of our staff access to the Health Assured wellbeing service, which offers a 24 hour support line, structured counselling with external support, and a bank of online resources such as webinars and articles tailored towards health and wellbeing for both you and the members of your family, and access to some types of legal advice. You can see their website for details.
Start Date: ASAP
We strongly encourage applicants from a wide variety of backgrounds. We are committed to our staff representing the wide variety of backgrounds represented in the communities we work with. If you are concerned that you may not fit 100% of the job specification – please throw your hat in the ring. We never put formal education requirements on any role as we value lived experiences as highly as formal education and training qualifications.
We follow a blind recruitment process, which means that hiring managers for the role are only able to see your work history and answers to application questions when making the decision to progress to the interview stage. We ensure that all candidates have equal access to the hiring managers, and therefore will not be able to have one to one conversations about the role during the recruitment period, we understand that you may have more questions about the role and the webinar posted at the top of this job description is your opportunity to learn more and ask questions and a recording will be linked if the date has past or you are unable to make it.
If you have any specific questions about the role please email email@example.com and we will be happy to address them. Additionally, if you need any accessibility accommodations for this application please do not hesitate to contact us on firstname.lastname@example.org or by calling 0333 200 5837 and we will be happy to provide you with those accommodations.
Please visit our main vacancies page for our equal opportunities statement.
Application instructions and timeline:
To apply please fill out this application form. Please note that CVs, cover letters, and/or copies of the question outline will not be considered. You can also view the questions and draft your answers here before submitting it through the Google Form.
Applications will close at: noon (12pm) on 13 December 2021
Interviews will be held on: 17 December by Zoom