Job Title: Operations Assistant
Salary: £25,000 p/a
Hours: 37.5 hours per week
Location: You must be based in the UK (see below for more details)
Application deadline: Midnight 17th Oct 2021


Watch this webinar recording to learn more about the organisation and the Operations Assistant role

About The Social Change Agency

The Social Change Agency comprises a team that are experts in creating social impact using social innovation, peer networks, community organising, collaboration and systemic and organisational change approaches. We provide strategic consulting, communications expertise, training and programme design to create social impact. We combine tried and tested approaches with cutting edge tools and perspectives that often result in original programmes and services that break through long standing challenges. What do we do best? Creating bespoke, blended solutions so the organisations we work with can change the world.

Our exciting range of clients include Youth Futures Foundation, Climate-KIC, Guy’s and St Thomas Charity, the Greater London Authority (GLA), King’s College London and the Lloyds Bank Foundation among many others. In addition to our client work, we train the next generation of movement and network builders – our training and events attract some of the brightest and best social changemakers.

We incubate, build and support social movements like the Young Trustees Movement, Parents for the Future, and much of the mutual aid movement in the UK. We have brought innovative products to market, such as The Movement Building Canvas, Lost Voices and Accountable.

Our Culture

We are proud of our culture. Underpinned by our values of wholeheartedness, co-creation, collaboration and pioneering we believe relationships are the glue that holds us all together. It helps us create the most innovative work with our clients and gets us through the most difficult times together – we know that transformational social change is generational work and we must look after ourselves and each other for the long haul. We understand that working makes up a significant part of our lives and we want to make sure that our time spent working is productive, enriching, and joyful.

You’ll be joining a close-knit team – supported and developed to be the best you can be. We believe that every member of our team brings a unique perspective from their experiences and abilities and encourages everyone to be a curious soul about how we can improve everything we do, from how we interact as a team to how we deliver for our clients and communities. 

We live our values and have been certified as a BCorp business, Disability Confident Employer, and an accredited Living Wage Employer. In addition we were listed as one of the top social enterprises in the UK in the SE100.


Who we’re looking for

We are looking for a talented person who will work closely with our Operations Director to ensure that the business operations function efficiently. The role will involve ensuring our internal systems and processes are fit for purpose and being followed by the team, and providing administrative support project delivery where needed. This role will be an integral part of the business, as the operational and administrative support given will span across the team and various projects.

The role would suit someone with a passion for highlighters, order and talking to people, alongside an interest in social justice, systems change and innovation. You will be reporting to the Operations Director and must be ready for the messy, passionate interconnected world that is social change.


Your skills and experience

You will be a detailed person, very organised and good at managing various tasks at the same time. You will be keen to make an impact in a small team and be hungry for searching out opportunities to develop yourself and the business. We are looking for someone who is happy working on their own initiative with energy, enthusiasm and good humour. You must be comfortable with working with groups of people from varied backgrounds along with your work colleagues, and comfortable prioritising urgent, last minute tasks.

Person specification includes:

  • exceptional organisational skills
  • demonstrable experience of office operations, understanding of systems and basic bookkeeping
  • an exceptional attention to detail
  • ability to manage various tasks and project related administration at the same time, and capable of managing time effectively
  • capability to manage competing priorities
  • IT literate – Experience of working with project management software, CRM and accounting software is desirable
  • experience of working within a team

We will give you full training on our internal systems and processes and other methodologies that will be relevant to your role.


What you’ll be doing

As the Operations Assistant, you will be responsible for undertaking and developing administrative processes, systems and procedures that support us including:

  • Supporting our Operations Director to ensure that our policies, processes, and systems across the team and projects align with and advance business objectives.
  • This includes ensuring our systems and processes are being followed across the organisation, and supporting the development and implementation of any new processes or policies that are needed to move the organisation forward.
  • Supporting the Operations Director with all operations across the organisation, including support with contracting with clients and updating finance spreadsheets and invoicing support to our bookkeeper.
  • Supporting the consultancy and programme teams to logistically map-out, plan, and manage projects
  • Along with the Operations Director, analyse and maintain operational data to inform our work
  • Supporting recruitment and onboarding of staff in policies and procedures
  • Supporting compliance across the organisation, board and our CIC
  • Management of our busy office, both virtually and physically
  • Support SMT with diary management along with governance support
  • Update our CRM (Hubspot) and be the point of call for support in the team for the CRM.
  • Ensuring that our online filing systems are properly organised
  • Acting as a first point of contact for external correspondents, callers and visitors
  • Use any other skills you bring to the job that can help us increase our reach and impact.
Terms and benefits

Terms: The role will be full time (37.5 hours/week) – we will consider well structured JobShare applications.

The role is a permanent contract with potential opportunities for growth and development. We are a small, agile agency and are committed to supporting our staff to acquire the skills and grow in all areas of our business.

We are open to exploring flexible working arrangements and supporting you to meet commitments you may have.

Salary: £25,000 p/a

Location: Until the office opens, you will be home based and this must be within 1 hour +/- of BST. We are currently working as a team to plan for the frequency of needing to be in the office together when it is safe to reopen. Suffice to say that there will be an expectation that you will need to spend some time in our office in Kings Cross, but you will be included in the ongoing discussion about the frequency and utilisation of this time together.

Language skills & visa status: Candidates must be fluent in English. You must have the right to work in the UK independently, as we unfortunately are unable to provide visa sponsorship.

Holiday: 22 days plus bank holidays. We close the office in the days between Christmas and New Years – this time is paid for all staff and is in addition to your annual leave entitlement.

Additional Paid Time Off: We offer 2 days paid voluntary time off, encouraging all staff to serve as trustees or any equivalent voluntary positions to contribute to their communities

Health Assured Service: The health and wellbeing of our staff is very important to us. We offer all of our staff access to the Health Assured wellbeing service, which offers a 24 hour support line, structured counselling with external support, and a bank of online resources such as webinars and articles tailored towards health and wellbeing for both you and the members of your family.

Equal Opportunity Employer: We strongly encourage applicants from a wide variety of backgrounds. We are committed to our staff representing the wide variety of backgrounds represented in the communities we work with. If you are concerned that you may not fit 100% of the job specification – please throw your hat in the ring. We never put formal education requirements on any role as we value lived experiences as highly as formal education and training qualifications.

We follow a blind recruitment process, which means that hiring managers for the role are only able to see your work history and answers to application questions when making the decision to progress to the interview stage.

Please visit our main vacancies page for our equal opportunities statement.

Start date: Ideally you would be able to start immediately.


How to apply

Applications will close on Sunday 17th of October at midnight.

Interviews will be held on 21st October

To apply please fill out this application form. Please note that CVs, cover letters, and/or copies of the question outline will not be considered.

If you need any accessibility accommodations for this application please do not hesitate to contact us on or by calling 0333 200 5837 and we will be happy to provide you with those accommodations.

If you would like to see the full list of questions that will be asked and/or edit your answers before pasting them into the form, an outline of the application questions can be found here.