Programme Assistant

£25,000 Full-time 16 January 2022

Run by The Social Change Nest CIC.

Learn more about our CIC

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Application deadline 16th January 2022

Programme Assistant

Salary: £25,000 p/a
Hours: 37.5 hours per week
Contract: 12 months with hope of extending
Inclusion: Black and minority ethnic candidates are strongly encouraged to apply. Part time possible
Location: Remote working – followed by office working when possible in London
Application deadline: Midnight, January 16th 2022

Job overview

On the 10th of January we held a webinar to share more information about the role and answer your questions.

If you missed the webinar, but have a question about the role you can still email

We are looking for a proactive and detailed oriented person to join our small team. The role supports the growing needs and exciting new programmes of the Social Change Nest.

The role would suit someone that’s extremely organised, likes talking to people, and has good problem solving skills. The ideal candidate will have excellent numerical skills, a positive attitude and be open to learning and growing with us as we build our programmes. On top of providing general support to the team and helping keep our internal operations running smoothly through using our CRM and record keeping, you will deliver high quality basic bookkeeping support.

We have robust compliance policies and practices as we provide fiscal hosting services to more than 200 community groups. As we are scaling, the role will be critical in understanding processes and procedures and using initiative to suggest and implement improvements to make the service efficient. We are looking for someone who is process driven and can guide the team through them to ensure the smooth running of The Social Change Nest.


Customer service

  • Represent SCN as the first point of contact for our clients
  • Manage enquiries over the phone and email
  • Help customers to use our collaborative finance platform, often assisting them with payment questions and troubleshooting
  • Communicate with customers through updates and newsletters
  • Help onboard new clients to our services


  • Ensure that we are compliant with our policies and practices
  • Keep thorough, accurate records and regular reporting to the team
  • Undertake due diligence processes on clients

Financial support

  • Collate financial data for reporting
  • Process financial payments, including use of our online platform, Open Collective, to process payments
  • Manage payment reconciliations with our Finance Officer
  • Support the operations team to issue appropriate contracts and invoicing

General administration

  • Liaise with the platform support team to support improvements to the service.
  • Support with grant application and tracking reporting against grant criteria and deadlines
  • Update and maintain data in our CRM
  • Schedule and manage appointments across SCN
  • Support with event planning and delivery
  • Client account management support across SCN

About you

We will be looking for an individual who has a good mix of skills as follows:

  • Exceptional organisational and numerical skills and attention to detail
  • Experience providing customer support
  • Demonstrable experience of administration and basic bookkeeping
  • Ability to manage time effectively and prioritise a varied and demanding workload
  • Strong oral and written communication skills
  • Highly proficient in Microsoft Office, Gmail, online booking and meeting systems
  • An understanding and/or experience of working with project management software and CRMs
  • Basic understanding of payment systems and financial processes
  • An interest in social change and innovation

Terms and benefits

Terms: The role will be full time (37.5 hours/week) fixed term for 12 months. As we often work with volunteers occasional evening and weekend work will be required and compensated through TOIL. The role is a fixed term contract with potential opportunities for growth, development and expansion into a permanent role: we are a small, agile agency and are committed to supporting our staff to acquire the skills and grow in all areas of our business. We are open to exploring flexible working arrangements and supporting you to meet commitments you may have.

Salary: £25,000 p/a

Location: Until the office opens, you will be home based and this must be within 1 hour +/- of BST. We are currently working as a team to plan for the frequency of needing to be in the office together when it is safe to reopen. Suffice to say that there will be an expectation that you will need to spend some time in our office in Kings Cross, but you will be included in the ongoing discussion about the frequency and utilisation of this time together. If you are based outside of London, please be aware that there will be an expectation to travel to the office as mentioned above, which will incur a cost. Whilst we will support as much as we can, we cannot financially support all travel to the office when it is required.

Language skills & visa status: Candidates must be fluent in English. You must have the right to work in the UK independently, as we unfortunately are unable to provide visa sponsorship.

Holiday: 25 days plus bank holidays.

Additional Paid Time Off: We offer 2 days paid voluntary time off, encouraging all staff to serve as trustees or any equivalent voluntary positions to contribute to their communities

Health Assured Service: The health and wellbeing of our staff is very important to us. We offer all of our staff access to the Health Assured wellbeing service, which offers a 24 hour support line, structured counselling with external support, and a bank of online resources such as webinars and articles tailored towards health and wellbeing for both you and the members of your family.

Equal Opportunity Employer: We strongly encourage applicants from a wide variety of backgrounds. We are committed to our staff representing the wide variety of backgrounds represented in the communities we work with. If you are concerned that you may not fit 100% of the job specification – please throw your hat in the ring. We never put formal education requirements on any role as we value lived experiences as highly as formal education and training qualifications.

We follow a blind recruitment process, which means that hiring managers for the role are only able to see your work history and answers to application questions when making the decision to progress to the interview stage.

Please visit our main vacancies page for our equal opportunities statement.

Start date: Ideally you would be able to start immediately.


To apply please fill out this application form. Please note that CVs, cover letters, and/or copies of the question outline will not be considered.

If you should need any accessibility accommodations for this application please do not hesitate to contact us on or by calling 0333 200 5837 and we will be happy to provide you with those accommodations.  You can also view the questions and draft your answers here before submitting it through the Google Form.

Applications will close at: midnight on January 16th midnight

About The Social Change Nest

This role will work under our The Social Change Nest CIC. But to explain The Social Change Nest, you first need to know about The Social Change Agency.

The Social Change Agency is a social impact consultancy that’s been around for over 8 years. It comprises a team that are experts in creating social impact using social innovation, peer networks, community organising, collaboration and systemic and organisational change approaches. We provide strategic consulting, communications expertise, training and programme design to create social impact.

In 2020 we set up a sister Community Interest Company called SCN, which aims to remove the structural barriers for social movements and networks for change, providing a way for agile, strategic and effective money management for them, which also supports powerful institutions to become more responsive and accountable to wider society and more aligned with the long-term public interest.

At SCN, we incubate, build and support social movements like the Young Trustees Movement, Parents for the Future, and much of the mutual aid movement in the UK. We have brought innovative products to market, our biggest one being Accountable.

The first step in the journey started when we launched Accountable in March 2020. Since then, we have grown to support over 320 groups and movements in their mission to creating social change and a better future for their communities. From climate to housing, wellbeing and animal rights, we’re supporting the next wave of changemakers.

Our Culture

We are proud of our culture. Underpinned by our values of wholeheartedness, co-creation, collaboration and pioneering we believe relationships are the glue that holds us all together. It helps us create the most innovative work with our clients and gets us through the most difficult times together – we know that transformational social change is generational work and we must look after ourselves and each other for the long haul. We understand that working makes up a significant part of our lives and we want to make sure that our time spent working is productive, enriching, and joyful.

You’ll be joining a close-knit team – supported and developed to be the best you can be. We believe that every member of our team brings a unique perspective from their experiences and abilities and encourage everyone to be a curious soul about how we can improve everything we do, from how we interact as a team to how we deliver for our clients and communities.

We live our values and have been certified as a BCorp business, Disability Confident Employer, and an accredited Living Wage Employer. In addition we were listed as one of the top social enterprises in the UK in the SE100.